Use Intento Translator for Zendesk Agents

Once you have installed the Translator and applied all the settings accordingly, you can open any ticket in a language that is different from the one you chose for the app.

You will see that the translation has appeared as an internal note above the customer's request:

To reply to a letter, open either the Public reply tab or the Internal note tab and click the Intento Translator:

Once the translation is complete, you can send a reply in your customer's language:

Here is what the communication looks like as a result: