Install Intento Translator for Zendesk Agents
To Install Intento Translator for Zendesk Agents:
Set up your account in the Intento Console and make sure you have a production API key.
If you have any questions about getting the Production API Key, you can always contact us via hello@inten.to.
Find Intento Translator in Zendesk marketplace, and install it:
After installation, open the app settings to do the following:
Change the title of the app
Insert your production API key
Apply Smart Routing mode
Switch to Auto Translate mode
Auto Translate mode allows you to translate the tickets automatically as you receive them.
Set the default Zendesk app restrictions (role/group):
Click on the Intento Translator for Agents icon, and set the preferred language: