Troubleshooting Intento MT plugins with memoQ 9.4.7

Some Intento users who work with our plugin in memoQ 9.4 may experience some difficulties like missing machine translation results or machine translation errors. If it is you, do not worry, we'll help.

Depending on the installation type of the memoQ and plugin version you have installed, there're different ways to fix it.

Only Public Intento MT plugin installed

  • If you have only the Public Intento MT plugin installed, then everything should work fine. 

Public and Private Intento MT plugins installed

  • If you have both Intento MT plugins versions: public and private, the best way to fix problems is to delete the Public version and use only the Private one. 
  • If you need both versions installed, please follow Update the MT resource section below.

You need to install the Private Intento MT plugin

Updating the MT resource

The technical savvy way is to export the Intento MT public version resource to .mqres file, and change the line: 

<PreTranslationPluginId>IntentoMT_private</PreTranslationPluginId>

to:

<PreTranslationPluginId>IntentoMT</PreTranslationPluginId>

After that, you need to import it back into the public MT plugin. For more information on exporting and importing MT resources, follow "Export or import an MT profile" section.

How to delete the Public Intento MT plugin

Desktop version

  • Stop memoQ if it is running
  • Go to C:\Program Files\memoQ\memoQ-9\Addins
  • Delete files MemoQ.IntentoMT.dll and MemoQ.IntentoMT.kgsign
  • Install Private Intento MT plugin as described in the readme 
  • Start memoQ again

Server version

  • Start memoQ Server Deployment Administration tool
  • Click on Stop memoQ server
  • Go to C:\Program Files\memoQ\MemoQ Server\Addins
  • Delete files MemoQ.IntentoMT.dll and MemoQ.IntentoMT.skgsign
  • Install Private Intento MT plugin as described in the readme 
  • Start memoQ server again