Troubleshooting Intento MT Plugins with memoQ 9.4.7

Some Intento users who work with our plugin in memoQ 9.4 may experience some difficulties, like missing machine translation results or machine translation errors. If it is you, do not worry, we'll help.

Depending on the installation type of memoQ and the plugin version you have installed, there are different ways to fix it.

Only the Public Intento MT plugin is installed

If you have only the Public Intento MT plugin installed, then everything should work fine. 

Public and Private Intento MT plugins installed

If you have both Intento MT plugins versions: public and private, the best way to fix problems is to delete the Public version and use only the Private one. 

If you need both versions installed, please follow the instructions in the Update the MT Resource section below.

You need to install the Private Intento MT plugin

  1. Delete the Public Intento MT plugin, please follow the instructions in How to Delete the Public Intento MT Plugin section below. 

  2. Install Private Intento MT plugin

  3. If you need both versions installed, please install the Private Intento MT plugin and then follow Update the MT Resource section below. 

Updating the MT resource

The technical savvy way is to export the Intento MT public version resource to a .mqres file, and change the line:

<PreTranslationPluginId>IntentoMT_private</PreTranslationPluginId>

to:

<PreTranslationPluginId>IntentoMT</PreTranslationPluginId>

After that, you need to import it back into the public MT plugin.

For more information on exporting and importing MT resources, follow the Export or import an MT profile section of the memoQ documentation.

How to delete the Public Intento MT plugin

Desktop version

  1. Stop memoQ if it is running

  2. Go to C:\Program Files\memoQ\memoQ-9\Addins

  3. Delete files MemoQ.IntentoMT.dll and MemoQ.IntentoMT.kgsign

  4. Install Private Intento MT plugin

  5. Start memoQ again

Server version

  1. Start the memoQ Server Deployment Administration tool

  2. Click Stop memoQ server

  3. Go to C:\Program Files\memoQ\MemoQ Server\Addins

  4. Delete files MemoQ.IntentoMT.dll and MemoQ.IntentoMT.skgsign

  5. Install Private Intento MT plugin 

  6. Start memoQ server again