Intento Language Hub for Confluence

Finding and collaborating on knowledge-based articles can be challenging for employees in global organizations with diverse languages.

Intento Language Hub for Confluence simplifies this by enabling real-time translations for Confluence DC. With features designed to scale global operations, this integration optimizes cross-team communication, making knowledge articles accessible to everyone, regardless of language.

Key benefits

Key benefits of Intento Language Hub for Confluence include:

  • Single Source of Truth: Eliminate the need to manually publish and maintain articles in multiple languages, reducing redundancy.

  • Multilingual Search: Allow users to search for articles in their preferred language, regardless of the language in which the article was initially written, improving accessibility and ease of use.

  • Real-Time Translation: Facilitate seamless cross-team collaboration by instantly translating articles across languages, improving efficiency in multilingual environments.

  • Consistent & Customizable Translations: Ensure translations are tailored to your organization’s unique terminology and tone of voice, maintaining brand consistency and meeting specific organizational requirements.

  • Cost-Efficient Translation Storage: Automatically store and reuse translations, reducing translation costs by up to 80% while boosting productivity.

  • Feedback-Driven Translation Quality Improvement: Leverage user feedback to enhance translation accuracy on real-world usage.

  • Intento LQA Metrics for Translation Quality: Utilize Intento's Language Quality Assessment (LQA) metrics to proactively detect poor-quality translations and improve them using GenAI or human post-editing.

Key Features

Key features of Intento Language Hub for Confluence include:

  • Support 750+ languages

  • Support 50+ Machine Translation providers and GenAI providers, including Amazon, DeepL, Google, Microsoft, and OpenAI GPT

  • Multilingual Search

  • Evaluation and selection of the best-fit Machine Translation and GenAI providers

  • Source Quality Improvements: Entity protection, Content splitting, etc.

  • Automated Post-Editing: Terminology, Gender, Tone of Voice, etc.

  • Translation Storage

  • User Feedback

Installation Guide

To install Intento Language Hub for Confluence:

  1. Reach out to Intento Sales to set up an Intento account

  2. Install the plugin

  3. Go to the Manage Apps section:

    1-Go to the Manage Apps section.png

  4. Find Intento Language Hub for Confluence and open the configurations

  5. Enter the Website Translation Key and URL provided by the Intento team:

    2-URL provided by the Intento team.png

  6. If you have GA installed and want to track events from the plugin, enable the Use Google Analytics checkbox:

    3-Use Google Analytics checkbox.png

  7. If you want to protect some pages or spaces from translation, write the Regular Expression that matches the URL of such pages or spaces:

    4-URL of such pages or spaces.png

  8. Save settings and enable the plugin

User Guide

In this User Guide section, you will learn how to:

  1. How to translate the environment and Confluence Pages? 

  2. How to search for information?

Translate the Environment and Confluence Pages

To translate the environment and Confluence pages:

  1. Open any Confluence space:

    5-Open any Confluence space.png

  2. Change a language by using the language dropdown:

    6-language by using the language dropdown.png

  3. All visible content will be translated into the selected language:

    7-will be translated into the selected language.png8-will be translated into the selected language.png

How to search for information?

To search for information:

  1. Enter a search request on the selected language

  2. The system will find and translate all related tickets into a selected language:

    9-all related tickets into a selected language.png

Frequently asked questions

A few frequently asked questions include:

Can you customize the look and feel of the application?

Yes, we can.

During the Intento account set-up, the Intento team gathers specific requirements and adjusts the application's look and feel.

How do you choose the best translation workflow and provider? 

During Intento account setup, the Intento team will research and select the best providers and workflow to meet your requirements.

Can the user search in their language?

Yes. The Intento Language Hub for Confluence enhances the default Confluence search capabilities by applying the search to all required languages simultaneously.