Install and Configure Intento Translator for ServiceNow

To Install and Configure Intento Translator for ServiceNow:

  1. Request a Download

  2. Install the Application

  3. Set Up the Application

  4. Testing the Application

Request a Download

Visit Intento Translator's ServiceNow store page to request a download. Our sales team will contact you to discuss the use cases and provide tailored solutions, including:

  1. A set of machine translation engines best suited for your needs

  2. Any required AI fine-tunings such as entity protection, tone of voice, profanity filtering, etc

  3. UX customization

To start using the application, purchase Intento MT Hub for Community Content. The salesperson will provide you with all the required information and organize a pilot project if necessary.

Install the Application

After you have discussed the terms and conditions with our sales team, you’ll be set to install the application.

Setting Up the Application

Before configuring the application, make sure that you have been provided with the following:

  1. URL for Intento Service 

  2. Access key to perform translations

  3. Hash to control Subresource Integrity (SRI)

To configure the application:

  1. Select All from the top menu, search for Intento Translator, and select the Configuration option

  2. Activate the Intento Translator

  3. Paste the URL, Key, and Hash you received from the Intento team into the respective fields and enable Subresource Integrity (SRI) control

  4. Click Save

1-Intento Translator Configuration.png

To enable real-time translation:

  1. Open Service Portal Configuration:

    2-Service Portal Configuration.png

  2. Click on Portals in the top menu:

    3-Portals.png

  3. Select the portal content you want to translate, or where the Intento Translator should be enabled:

    4-Intento Translator enabled.png

  4. Select the theme, scroll down, and click JS Includes:

    5-JS includes.png

  5. Click New:

    6-JS includes New.png

  6. Select Intento Translator in the JS Include field:

    7-Intento Translator in the JS.png

  7. Click Save:

    8-JS includes New Save.png

Testing the Application

Testing is carried out in two steps:

  1. Test real-time translation

  2. Test multilingual search

To test real-time translation:

  1. In the top-right corner, click Translate to open the widget:

    9-widget.png

  2. In View this page in drop-down, select the language you want to translate the page into:

    10-View this page in drop-down.png

  3. The content of the page should now be in the language you chose:

    11-language.png

To test multilingual search:

  1. In View this page in drop-down, select the language you want to translate the page into:

    12-Test multilingual search dropdown.png

  2. in the search box, enter a query in the selected language, and click Search:

    13-Test multilingual search button.png

  3. Your query, as well as the search results, should be in the selected language:

    14-Test multilingual search english result.png

  4. After that, the page should also be translated into any other language you have selected previously:

    15-Test multilingual search italian result.png

Video Guides

We have prepared two video guides for you to follow:

  1. Guide 1: Knowledge Base Localization for ServiceNow

  2. Guide 2: Intento multilingual search