Intento Language Hub for Jira

Finding and collaborating on help pages and tickets inside Jira can be challenging for employees in global organizations with diverse languages.

Intento Language Hub for Jira simplifies this by enabling real-time translations for Jira solutions such as Jira for Business, Jira Software, or Jira Service Management, including Customer and Employee portals.

With features designed to scale global operations, this integration optimizes cross-team communication, making help articles and tickets accessible to everyone, regardless of language.

Key Benefits

Key benefits for Intento Language Hub for Jira include:

  • Real-Time Translation: Facilitate seamless cross-team collaboration by instantly translating articles across languages, improving efficiency in multilingual environments

  • Multilingual Search: Allow users to search for articles in their preferred language, regardless of the language in which the article was initially written, improving accessibility and ease of use

  • Consistent & Customizable Translations: Ensure translations are tailored to your organization’s unique terminology and tone of voice, maintaining brand consistency and meeting specific organizational requirements

  • Cost-Efficient Translation Storage: Automatically store and reuse translations, reducing translation costs by up to 80% while boosting productivity

  • Feedback-Driven Translation Quality Improvement: Leverage user feedback to enhance translation accuracy on real-world usage

  • Intento LQA Metrics for Translation Quality: Utilize Intento's Language Quality Assessment (LQA) metrics to proactively detect poor-quality translations and improve them using GenAI or human post-editing

Key Features

Key features of Intento Language Hub for Jira include:

  • Support 750+ languages

  • Support 50+ Machine Translation providers and GenAI providers, including Amazon, DeepL, Google, Microsoft, and OpenAI GPT

  • Multilingual Search

  • Evaluation and selection of the best-fit Machine Translation and GenAI providers

  • Source Quality Improvements: Entity protection, Content splitting, etc.

  • Automated Post-Editing: Terminology, Gender, Tone of Voice, etc.

  • Translation Storage

  • User Feedback

Installation Guide

To install Intento Language Hub on Jira:

  1. Reach out to Intento Sales to set up an Intento account

  2. Install the plugin

  3. Go to the Manage Apps:

  4. Find Intento Language Hub for Jira and open the configuration:

  5. Enter the Web-site Translation Key and URL provided by the Intento team:

  6. If you want to enable translations on Portals, enable the Web-site Translator Key for Portals checkbox and provide a separate KEY for portals:

  7. If you have Google Analytics installed and want to track events from the plugin, check the Use Google Analytics checkbox:

  8. If you want to protect specific pages or spaces from translation, write the Regular Expression that matches the URL of such pages or spaces:

  9. Click Save and enable the plugin

User Guide

How do we translate the environment and Jira Tickets? 

To translate the environment and the Jira Ticket:

  1. Open any Jira project

  2. Change the language by using the language dropdown:

  3. All visible content will be translated into the selected language:

How to search for Jira tickets?

To search for a Jira ticket:

  1. Enter a search request in the selected language:

  2. The system will find and translate all related tickets into a selected language:

How to translate the Jira Service Management Portals?

To translate the Jira Service Management Portals

  1. Open the portal

  2. Change a language by using the language dropdown:

  3. All visible content will be translated into the selected language:

How to search on the Jira Service Management Portal?

To search on the Jira Service Management Portal

  1. Enter a search request on the selected language:

  2. The system will find and translate all related tickets into a selected language:

Frequently asked questions

Can we customize the look and feel of the application?

Yes, we can. During the Intento account set-up, the Intento team will gather specific requirements and adjust the application's look and feel.

How do you choose the best translation workflow and provider? 

During the Intento account setup, the Intento team will research and select the providers and workflow that best fit your requirements.

Can the user search in their language?

Yes. The Intento Language Hub for Confluence enhances the default Confluence search capabilities by simultaneously applying the search to all required languages.